999ber's Privacy Policy — Your data is safe with us

999ber is a trusted online gaming and Sports Betting platform in Bangladesh. When you join our platform, you share certain personal information with us — protecting that information is our most important responsibility. This Privacy Policy clearly explains how 999ber collects, stores, uses, and shares (or does not share) your data with third parties.

This Privacy Policy applies to all 999ber services, including our website, mobile application, and customer support channels. By using any 999ber service, you agree to this Privacy Policy. Please read it carefully.

999ber collects certain types of information to provide its services, manage your account, and ensure security. We only collect what is necessary — nothing more.

999ber collects your information in several ways. Below is a detailed breakdown of what is collected through each method:

• At registration: When you create an account on 999ber, your name, email address, mobile number, and date of birth are collected directly from you.
• During KYC verification: Before processing a withdrawal, a copy of your national ID or passport and a selfie photo are required for identity verification.
• Transaction Time: Details of every deposit and withdrawal transaction are automatically collected and stored.
• While using the platform: The games you play, how long you play, and which pages you visit are collected automatically.
• Via customer support: Information shared during chats or communications with the support team is stored on record.
• Via cookies: 999ber uses cookies to enhance your browsing experience and remember your preferences.

999ber uses your information only for specific, legitimate purposes. We never use your data in ways that are unnecessary or harmful. The main reasons we use your data are:

• Account management: Your information is used to create, verify, and manage your account.
• Transaction Processing: Your information is used to process all financial transactions, including deposits and withdrawals.
• Ensuring security: Your information is used to detect and prevent unauthorized account access and fraudulent activity.
• Customer support: Your information is used to resolve issues and improve the quality of our services.
• Legal obligations: Your information is used to ensure compliance with applicable laws and regulations.
• Personalized experience: Your information is used to suggest games and offers tailored to your preferences.
• Promotional communications: With your consent, your information is used to inform you about new offers and bonuses.

999ber shares your personal information only in limited circumstances and only with specific parties. In every case, we exercise the utmost care:

• Payment processors: Only the information necessary to complete transactions is shared with payment providers such as Mobile Banking, Nagad, and Rocket.
• Identity verification services: Information may be shared with authorized verification services for the KYC process.
• Law enforcement: Information may be shared with government authorities when required by court order or legal obligation.
• Technology service providers: Limited data may be shared with trusted technology partners to ensure server hosting and cybersecurity.

The 999ber website and app use cookies to enhance your experience. Cookies are small text files stored on your browser or device.

• Essential cookies: Required to run core platform functions — such as maintaining your login session. These cannot be disabled.
• Performance cookies: Used to analyze page load speed and usage patterns.
• Functionality cookies: Used to remember your preferred language, theme, and settings.
• Analytics cookies: Helps improve our services by analyzing user behavior.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features. By using the 999ber platform, you are considered to have consented to our cookie policy.

999ber follows the highest industry standards to protect your data. Our security measures are multi-layered:

• Encryption: All data is protected with 256-bit SSL/TLS encryption, ensuring bank-level security.
• Firewall protection: Advanced firewalls and intrusion detection systems are used to prevent unauthorized access.
• Regular audits: Third-party security experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel have access to sensitive information.
• Data retention period: Even after account closure, certain data may be retained for a specific period to meet legal obligations.

Every member of 999ber has the following rights regarding their personal information:

• Right to access your data: To find out what information we hold about you, please contact our support team.
• Right to correct your data: If your profile contains incorrect information, you can request a correction.
• Right to delete your data: You may request deletion of your data under certain conditions. However, where legal obligations apply, full deletion may not always be possible.
• Right to restrict processing: You may request that we restrict the processing of your data under certain circumstances.
• Right to opt out of marketing: You have the right to opt out of promotional emails or messages at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

999ber services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Age is verified during registration and further confirmed through the KYC process.

If you believe we may have inadvertently collected data from a minor, please notify our support team. We will immediately delete that data and close the associated account.

999ber may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or a platform notification.

Any updated policy takes effect from its publication date. Continuing to use 999ber after changes are made will be considered your acceptance of the revised policy. We recommend checking this page regularly.